WARRANTY & PRODUCT CARE
DeRUCCI provides the following warranties to the original purchaser, provided it was bought from a DeRUCCI store or online and proof of purchase is presented.
At DeRUCCI Living, we pride ourselves on offering the best service we possibly can. Our objective is for you to have a pleasurable experience with us and to maintain customer satisfaction.
Once you have confirmed the issue is covered under warranty, photos and receipts need to be emailed to email@example.com
We encourage you to check carefully when receiving your product, to make sure the product you purchased is up to your standard.
DeRUCCI provides this warranty ("Warranty") for its products that have been purchased in Australia. This Warranty is subject to the Australian Competition and Consumer Act 2010 ("Australian Consumer Law"). The benefit provided in this Warranty are in addition to other rights and remedies of a consumer under the Australian Consumer Law, and any other laws in relation to the products to which this Warranty relates.
The Warranty period commences from the date of sale.
The period of the Warranty will be:
(a) 10 years for mattress (all mattress products in store)
(b) 5 years for upholstery frames (including bed frames, sofas, leisure chairs excluding dining chairs and dining tables)
(c) 2 years for all other products
This Warranty covers the replacement repair of any products that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristics of the material used. This Warranty is not transferable and does not cover products used for commercial purposes.
Subject to the Australian Consumer Law, this Warranty does not apply to any products sold as seconds, floor stock repaired products, or products that have a defect where this has been drawn to the customer's attention before the purchase of the products. In addition, this Warranty will not apply if:
(a)Repairs to a product are made or attempted by a service providers other than one approved by DeRUCCI.
(b) The product has not been used or maintained in accordance with the manufacturer's instructions as provided with the product and/or relevant care instructions.
(c) The customer uses the product in an abnormal manner, for example, if the product is abused, misused, dropped, crushed, impacted with any hard surface, exposed to extreme heat (including fire) or cold, not maintained properly or used after partial failure.
(d) Regular use of lounges, dining tables or other commonly used items of furniture may exhibit signs of wear and tear, including creases, indentations, stretching leather, small marks and other signs. These are not considered defects, and are not covered under warranty.
(e) All items of furniture, some more than others, require proper care and maintenance. This includes, but is not limited to, regular cleaning and proper use. Damage caused to your lounge as a result of lack of care or misuse will void your warranty.
Leather Just like our own skin, leather required a gentle touch and regular care. Avoid using general household cleaning products, chemicals and abrasives are not recommended as they can break down the protective surface and cause of damage to the leather. Please use leather friendly products for general or spot cleaning. For optimum result, use leather balm every few months or after deep cleaning. To minimise fading, avoid exposure to direct sunlight or heat.
Fabric Just like leather, a regular cleaning regime for your fabric furniture is always advised. Dirt and body moisture can produce discolouration to your fabric. Regular vacuuming will remove grit that in time can wear the fabric and reduce the longevity in your product. Pilling can occur on virtually any fabric, whether it is furniture or clothing, and they are not considered a fault. Pilling can be very easily removed using a Fabric Pill Remover. Keep spills and pets off your furniture where possible and refrain from sitting on arms, back or the head rest of lounges.
Timber In order to minimise marks and scratches to your timber, please use a protector such as table cloth or coaster. It’s also important to remember that because timber is a porous product, it can soak up liquids quite quickly. Remove liquid spills as soon as possible to avoid water marks or stains.
Marble Always use protective heat coverings to protect against hot objects as the surface can be very delicate. Always use coasters when placing cups, bottles or glass on the surface. Any liquid spills should be wiped clean immediately using a clean cloth to avoid staining. Remove dirt and dust by wiping with a warm, damp cloth and avoid using cleaning products unless specified it is suitable to do so. Never drag marble pieces as it can stress the frame or cause the piece to chip.